At 99pkr we take your personal data seriously. This Privacy Policy explains in plain terms exactly what information we collect when you use the 99pkr platform, why we collect it, how it is used and protected, who it may be shared with, and what rights you hold over your own data as a player based in Pakistan or anywhere else we serve.
Six core data privacy principles that govern how 99pkr handles every piece of information you share with us
All personal data submitted to 99pkr is encrypted in transit using 256-bit SSL and stored in secured, access-controlled server environments. We apply industry-standard technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
99pkr collects only the personal data that is necessary for operating the platform, processing your transactions, verifying your identity, and complying with our licensing obligations. We do not collect data speculatively or hold information beyond the period it is needed for a defined and legitimate purpose.
99pkr does not sell, rent, or trade your personal information to third parties for commercial marketing purposes. Any sharing of your data with third parties is strictly limited to what is necessary to deliver the platform services, process your payments, or comply with legal obligations under our gaming licence.
As a 99pkr account holder, you have the right to access the personal data we hold about you, to request corrections to inaccurate data, and in certain circumstances to request erasure of your data. Your privacy rights can be exercised by contacting the 99pkr support team at any time.
This Privacy Policy is written in clear, plain English — not buried in impenetrable legal language. We want you to genuinely understand what happens to your data when you use 99pkr. If anything in this document is unclear, our support team is available 24/7 to explain any section in detail.
As an internationally licensed gaming operator, 99pkr is required to process certain personal data as a condition of its licence — including identity verification and anti-money laundering checks. All such processing is conducted lawfully and in accordance with the requirements of our regulatory framework.
This Privacy Policy is issued by 99pkr (hereinafter "99pkr", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at 99pkr.biz and associated digital properties operated under the 99pkr brand name. 99pkr acts as the data controller in respect of all personal data collected from players and visitors to the 99pkr platform.
99pkr operates under an internationally recognised gaming licence. Full licensing details including the name of the issuing regulatory authority are published on the About Us page of this website. Our data processing activities are conducted in accordance with the requirements of our licensing jurisdiction and applicable international data protection standards.
If you have any questions about this Privacy Policy, about the personal data we hold about you, or about any aspect of our data processing activities, you may contact us at any time through the 24/7 live chat channel available on the 99pkr platform, or in writing to our support email address set out in Section 15 of this Policy.
99pkr collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the main categories of personal data we collect and typical examples within each category:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, gender | At registration and during identity verification |
| Contact Data | Pakistan mobile number, email address (if provided), correspondence address | At registration and account updates |
| Financial Data | JazzCash / EasyPaisa wallet numbers, bank account details (for bank withdrawals), transaction history, deposit and withdrawal amounts | During payment processing |
| Verification Documents | Scanned CNIC, passport images, proof of address documents, selfie/liveness verification images | During KYC / identity verification process |
| Gaming Activity Data | Game session history, wager amounts, win/loss records, bonus usage, responsible gaming settings | Continuously during platform use |
| Technical Data | IP address, device type and model, browser type and version, operating system, session timestamps, geolocation (approximate) | Automatically upon accessing the platform |
| Communications Data | Live chat transcripts, support email content, feedback submitted through the platform | When you contact 99pkr support |
| Marketing Preferences | Your consent or opt-out status for promotional communications, preferred contact channel, language preference | At registration and when you update preferences |
99pkr does not intentionally collect special category personal data (such as health information, religious beliefs, political opinions, or biometric data for identification purposes) from players in the ordinary course of operating the platform. Where any such data is incidentally disclosed in the course of a support interaction, it will be handled with heightened care and will not be used for any processing purpose beyond resolving the specific matter in which it was disclosed.
The majority of the personal data 99pkr holds about you is provided directly by you in the course of your relationship with the platform. This includes data you provide when creating your account (name, date of birth, mobile number), data you submit when completing identity verification (CNIC images, selfie verification), data provided when making deposits or requesting withdrawals (payment method details), and data you share when contacting our support team.
When you access the 99pkr platform through any device, certain technical data is collected automatically by our systems. This includes your IP address (which may be used to determine your approximate geographic location), the type of device and browser you are using, the pages or game sections you visit, the duration of your sessions, and event logs recording your interactions with the platform such as game launches, bet placement, and deposit actions. This automated data collection is necessary for the platform to function correctly and for us to detect and prevent fraud and security threats.
99pkr may receive personal data about you from third-party service providers in the course of delivering platform services. These include: payment processors such as JazzCash and EasyPaisa who may confirm transaction details and flag unusual payment activity; identity verification service providers who assist with document verification and liveness checks; fraud detection and anti-money laundering screening services; and analytics service providers who assist us in understanding aggregate patterns of platform usage.
99pkr uses cookies and similar tracking technologies on the platform website. Full details of the cookies used and your choices in relation to them are set out in Section 7 of this Privacy Policy.
99pkr processes your personal data only for specified, legitimate purposes. The following sets out the principal purposes for which we use the personal data we collect:
We process your identity and contact data to create and manage your 99pkr account, to authenticate you when you log in, to maintain your account preferences and responsible gaming settings, and to provide you with access to all casino and sports betting features of the 99pkr platform.
We process your financial data to facilitate deposits to your 99pkr wallet balance via your chosen payment method (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank and other supported providers), to process withdrawal requests to your designated payment account, to maintain accurate transaction records, and to manage your PKR account balance on the platform.
99pkr is required by the conditions of its international gaming licence to verify the identity of account holders. We process identity documents and verification data to confirm that you are who you say you are, that you meet the minimum age requirement of 21 years, and that you are not a politically exposed person or otherwise subject to sanctions screening obligations. KYC (Know Your Customer) verification is a mandatory regulatory requirement, not an optional platform feature.
We are legally required to monitor transactions and gaming activity for indicators of money laundering, terrorist financing, and fraud. We process financial and gaming activity data for this purpose, and may be required to make reports to relevant authorities where suspicious activity is identified. This processing is a legal obligation that we cannot waive or negotiate.
We process gaming activity data and account information to monitor player behaviour for indicators of problem gambling, to apply and enforce responsible gaming limits and restrictions you have set on your account, to comply with our obligations under our gaming licence's responsible gaming requirements, and to respond to self-exclusion requests from players.
We process your contact and communications data to respond to your queries, complaints, and feedback submitted through the 24/7 live chat channel or by email, to investigate and resolve disputes relating to your account or gaming activity, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
Where you have provided consent or where we are otherwise permitted to do so under applicable law, we may use your contact information to send you promotional communications about 99pkr bonuses, new game launches, PSL betting offers, and other promotions relevant to your use of the platform. You may withdraw your consent to marketing communications at any time by updating your communication preferences in your account settings or by contacting the support team.
We process technical and gaming activity data to detect and prevent fraud, cheating, bot activity, bonus abuse, and other conduct that violates the 99pkr Terms and Conditions; to identify and respond to platform security incidents; and to maintain the integrity of the gaming environment for all players.
Every processing activity carried out by 99pkr rests on a defined legal basis. The primary legal bases on which we process personal data are as follows:
To process your deposits and withdrawals, 99pkr shares necessary financial and identity data with our payment service providers including JazzCash, EasyPaisa, and banking partners. These providers receive only the data they need to process the specific transaction and are contractually prohibited from using it for any other purpose.
To meet KYC obligations, 99pkr works with third-party identity verification specialists who process your verification documents and selfie/liveness data. These providers are selected for their compliance with data protection standards and are contractually bound to process your data only for the specific verification purpose.
The casino games available on 99pkr are supplied by third-party licensed game studios. When you play a game, certain technical data (such as session identifiers, wager amounts, and game outcomes) may be processed by the game studio's servers to run the game and determine outcomes. Personal identity data is not shared with game studios.
99pkr may be legally required to disclose personal data to regulatory authorities overseeing our gaming licence, to financial intelligence units in connection with anti-money laundering reporting obligations, or to law enforcement agencies where required by a lawful legal process. We will disclose the minimum data required to comply with any such obligation.
In connection with legal disputes, regulatory inquiries, or corporate matters, 99pkr may share personal data with legal advisors, auditors, or other professional advisors who are bound by professional confidentiality obligations.
99pkr does not sell personal data to third-party data brokers or marketers. We do not share player data with other online gambling operators. We do not share your data with social media platforms for advertising targeting purposes without your explicit consent.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store preferences and session information. 99pkr uses cookies and similar technologies including local storage and session storage to operate the platform effectively.
You can manage or delete cookies through your browser settings. However, disabling strictly necessary cookies will prevent the 99pkr platform from functioning correctly and you will not be able to log in or access gaming features. Disabling other cookie types may result in reduced platform functionality or the loss of your saved preferences.
99pkr retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as we are required to retain it under applicable law or regulatory obligation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual account holder.
99pkr implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
All data transmitted between your device and the 99pkr platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banking institutions. This applies to login sessions, payment processing, and all other platform interactions.
Personal data stored on 99pkr's servers is encrypted at rest using current industry-standard encryption algorithms. Password data is never stored in plain text — passwords are hashed using approved cryptographic hashing functions before storage.
Access to personal data within 99pkr's systems is restricted on a strict need-to-know basis. Staff access to player data is logged and auditable. Administrative access to production systems requires multi-factor authentication.
99pkr's systems are continuously monitored for security anomalies, unauthorised access attempts, and potential data breaches. A documented incident response procedure is in place to manage and contain any security events promptly and to notify affected parties where required.
While 99pkr takes all reasonable precautions to protect your personal data, no security system is entirely infallible. You also play an important role in protecting your own data — specifically by using a strong and unique password for your 99pkr account, enabling two-factor authentication, and logging out of your account after each session on shared devices.
As a 99pkr account holder, you hold certain rights in relation to the personal data we process about you. These rights are summarised below. To exercise any of these rights, please contact the 99pkr support team through the live chat channel or by emailing us at the address provided in Section 15. We will respond to valid rights requests within 30 days.
The 99pkr platform is strictly intended for use by adults aged 21 years and above only. 99pkr does not knowingly collect personal data from any individual under the age of 21. Our registration process includes age declaration and is supported by identity verification procedures designed to detect and prevent underage account creation.
If 99pkr discovers or is made aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the relevant account, erase the personal data collected, and return any deposited funds to the originating payment method in accordance with our Terms and Conditions. If you believe that an underage individual has created an account on 99pkr, please contact our support team immediately so that we can investigate and take action.
As an internationally licensed gaming operator serving players across Pakistan, 99pkr's servers and those of its third-party service providers may be located in different countries. When your personal data is transferred outside your country of residence, we take steps to ensure that appropriate safeguards are in place to protect it during transfer and in the jurisdiction in which it is stored.
Transfers to third-party service providers (such as payment processors, identity verification providers, and game studios) are governed by contractual data processing agreements that impose data protection obligations on those providers consistent with applicable international standards. We do not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate additional safeguards.
The 99pkr platform may contain references to or integrations with third-party services — such as payment providers. Where you interact with a third-party service through or alongside the 99pkr platform, that third party's own privacy policy will govern the collection and use of your data by that third party. 99pkr is not responsible for the privacy practices of third-party services and we encourage you to review their privacy policies before submitting data to them.
99pkr may update or revise this Privacy Policy from time to time to reflect changes in our data processing activities, changes in applicable law, or changes in the requirements of our gaming licence. When we make material changes to this Policy — meaning changes that significantly affect your rights or our data processing activities — we will notify you through a notification on the platform at your next login and, where appropriate, by direct communication to your registered mobile number.
The effective date of the current version of this Privacy Policy is always displayed at the top of this document and in the document metadata. Minor updates that do not affect your rights in a material way may be made without direct notification, though the revised document will always be available on this page. We encourage you to review this Privacy Policy periodically.
Your continued use of the 99pkr platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the updated document. If you do not agree with the updated Privacy Policy, you should cease using the platform and may close your account as set out in the Terms and Conditions.
If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, have a concern about how your personal data has been handled, or wish to make a data subject access request, please contact the 99pkr team through any of the following channels:
When contacting us about a privacy rights request, please include your registered username or mobile number so that we can identify your account and respond accurately. We may need to verify your identity before processing certain types of requests to protect against fraudulent or unauthorised access to player data.
At 99pkr, data privacy is not a legal checkbox — it is a genuine commitment to every Pakistani player who trusts us with their personal information. We handle your data with the same care we bring to every other aspect of the 99pkr experience. If you ever feel that we have fallen short of that commitment, please tell us — we will take your feedback seriously and work to make it right.
Your data is protected. Your transactions are encrypted. Your privacy is respected. Welcome to Pakistan's most trusted online casino.
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